Encyclopedia of Public Administration and Public Policy: A-J

Encyclopedia of Public Administration and Public Policy: A-J

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From the Nuremberg trials to the Civil Service Reform Act of 1978 to recent budget reconciliation bills, the Encyclopedia of Public Administration and Public Policy provides detailed coverage of watershed policies and decisions from such fields as privatization, biomedical ethics, education, and diversity. This second edition features a wide range of new topics, including military administration, government procurement, social theory, and justice administration in developed democracies. It also addresses current issues such as the creation of the Department of Homeland Security and covers public administration in the Middle East, Africa, Southeast Asia, the Pacific, and Latin America.Scientific surveys use a representative sample of customers; such surveys are generalizable, and are used for benchmarking customer service satisfaction. MEASURING CUSTOMER SERVICE OUTCOMES Organizations are increasinglyanbsp;...


Title:Encyclopedia of Public Administration and Public Policy: A-J
Author: Jack Rabin
Publisher:CRC Press - 2003
ISBN-13:

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