Outside in
Two research analysts describe how companies can truly understand the real needs of their customers by seeing a business through their eyes and enforcing the concept of acustomer servicea through every facet of the company, from finance to legal to marketing.Two research analysts describe how companies can truly understand the real needs of their customers by seeing a business through their eyes and enforcing the concept of acustomer servicea through every facet of the company, from finance ...
| Title | : | Outside in |
| Author | : | Harley Manning, Kerry Bodine, Josh Bernoff |
| Publisher | : | Houghton Mifflin Harcourt - 2012 |
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